![]() Images of any damaged and/or defective items are required to be sent via email before return authorizations can be issued. If UPS, USPS or FEDEX deliveries arrive with evidence of damage, customers must notify client services within 3 business days of original delivery date. Damages or defects or missing items must be noted on the receipt with the carrier. If the receipt from the carrier is signed and issues are not notated, Burke Decor is not responsible for any defects or damages found after delivery is completed. ![]() If your item is being delivered with an oversize or white glove carrier, please thoroughly inspect your item before signing for the delivery. If any item arrives damaged or is defective, customers must reject the delivery and notify client services within 48 hours. If your orders is delivered via Freight or LTL Truck Carrier, customers agree to inspect goods before accepting delivery. Damaged and unpackaged returns will not be accepted. All items must be shipped back securely within their original, protective outer packaging/parcel, and internal protective material, or items must be repackaged with adequate, protective material and an outer box/parcel without exception. Items that are unable to be cancelled prior to shipment are subject to our return policies and associated fees.īurke Decor reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage in return transit, installation or misuse by the client. International orders and orders shipped to Hawaii or Alaska cannot be returned. RETURNING ORDERS FROM OUTSIDE THE 48 US CONTIGUOUS STATES ![]() Burke Decor reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Any taxes charged will be refunded in accordance with applicable laws. Upon return, your item will be inspected and exchanges, credits or refunds will be issued to the original method of payment. For returns of rugs, lighting, furniture and planters the cost of the return shipment plus a 5% return fee will be deducted from the return credit. Returns sent that do not include Return Authorization will not be accepted.Īll returns & exchanges must be post-marked within 30-days of the initial delivery date without exception.Ī 5% return fee will be deducted from the credit and it is the customer's responsibility to pay for shipping the item(s) back to Burke Decor or one of our affiliates. Once it arrives locally, the shipper will give you a call to schedule the delivery with you at your convenience.Ĭustomers must contact us in advance of returning items to receive a Return Authorization Number and appropriate instructions. From there, shipments will start transit to the local terminal closest to you and the tracking will reflect that movement. Once it is scanned your tracking will reflect when it was picked up, scanned, and typically will show estimated transit information. Until it is scanned, the shipper is not going to have a record of your order. Initially, tracking information will show "Order Registered" but will not show movement until it reaches the shipper's Hub for mid-transit inspection. ![]() Please note, tracking information for freight deliveries may not show movement as soon as it is provided. TRACKING INFORMATION FOR OVERSIZED AND FREIGHT DELIVERIES Please reach out to our Client Services Team at via chat on our site, by phone at 88, or via our online form if you are experiencing delays or have questions about the status of an order, an agent can look into this for you and provide you the most up to date delivery information. Work restrictions may continue to affect shipments to and from our warehouse/vendor warehouses to impacted areas. Contact us for details.įAQS AND INFORMATION ABOUT DELIVERIES + RETURNS Note that returns or exchanges are not accepted for special orders, items that have been installed, mattresses and/or foundations no longer in their original packaging, wallpaper, perishable items, wallpaper samples, rug samples and other items as designated on the product pages as final sale. Other exclusions may apply. If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 30 days of the delivery date, with proof of purchase. We hope that you love your items when they are delivered and our design team works to select high-quality and craftsmanship across our collection. ![]()
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